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Privacy Policy

Privacy Policy

North Star Property

Effective Date: 12 January 2026

North Star Property (“we”, “us”, “our”) is committed to protecting the privacy and confidentiality of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information.

1. Business Details

Business Name: North Star Property Perth
Location: Perth, Western Australia 6025
Email: connect@northstarproperty.com.au
Phone: 0485 000 200

2. What Personal Information We Collect

We may collect personal information including, but not limited to:

  • Full name

  • Email address

  • Phone number

  • Residential suburb or postcode

  • Property preferences and requirements

  • Financial readiness information (e.g. pre-approval status, eligibility confirmation)

  • Uploaded documents (e.g. proof of finance or supporting documents)

  • Communication records (emails, SMS, call notes)

  • Website interaction data (IP address, browser type, cookies)

We only collect information that is reasonably necessary to provide our services.

3. How We Collect Personal Information

We collect personal information through:

  • Website forms and online quizzes

  • Email and SMS communications

  • Phone calls and consultations

  • Social media enquiries

  • Third-party platforms used for lead generation and customer relationship management

  • In-person meetings (where applicable)

4. Purpose of Collection

We collect and use personal information to:

  • Respond to enquiries and provide property advisory services

  • Assess eligibility for house and land opportunities

  • Facilitate appointments, consultations, and follow-ups

  • Communicate relevant property, finance, or market information

  • Improve our services and client experience

  • Meet legal, regulatory, and compliance obligations

We do not sell or rent personal information.

5. Disclosure of Personal Information

We may disclose personal information to trusted third parties where required to deliver our services, including:

  • Mortgage brokers and finance professionals

  • Builders, developers, and land estates

  • CRM, email, SMS, and scheduling platforms

  • Professional advisers (legal, accounting, compliance)

  • Regulatory authorities where required by law

All third parties are expected to handle personal information securely and in accordance with privacy laws.

6. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes:

  • Secure digital storage systems

  • Restricted access to personal data

  • Use of reputable third-party software providers

  • Regular review of data handling practices

Where information is no longer required, it is securely destroyed or de-identified.

7. Cookies and Website Analytics

Our website may use cookies and tracking technologies to:

  • Improve website functionality and performance

  • Analyse traffic and user behaviour

  • Support marketing and advertising efforts

You may disable cookies through your browser settings; however, this may affect website functionality.

8. Direct Marketing

We may use personal information to send relevant updates, insights, or offers. You may opt out of marketing communications at any time by:

9. Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us. We will respond within a reasonable timeframe.

10. Complaints

If you believe your privacy has been breached, please contact us in writing. We will investigate and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

For any privacy-related enquiries, please contact:

North Star Property
Email: connect@northstarproperty.com.au
Phone: 0485 000 200